Redondo Beach – Monday, January 04, 2010 – SeePoint Interactive Kiosk Systems delivers on-demand kiosk system health monitoring, content control and user feedback with confidence-inspiring new Remote Management Service.
Interactive display kiosks now serve businesses across the spectrum of industries, making a major difference in critical marketing, sales, and information dispensing capacities with their unique ability to connect directly with the public where they work, shop and play. They work boldly in the front lines of the modern marketplace – positioned in high-traffic public areas where their powerful array of capabilities efficiently provide information, promote products, dispense tickets, collect payments, and smartly represent the companies that utilize the technology.
Now, thanks to its empowering new Remote Management System (RMS) product, SeePoint Interactive Kiosk Systems has solved the vexing problem of how kiosk owners can monitor and update the often widely-dispersed machines without having to tie up valuable resources tending to each unit in their physical locations.
SeePoint’s new Kiosk Server offers centralized control of entire kiosk networks – allowing the Los Angeles-based company to securely update content, download transaction and survey information, “heartbeat” monitor system health, and remotely troubleshoot any problems that arise on behalf of their clients, providing vital usage information instantly. The system is well suited for retail kiosks, healthcare kiosks and other advanced kiosk networks.
“Kiosks provide an incredibly valuable customer service for the businesses that utilize them. We feel that with RMS, SeePoint affordably fills a real need for a smart, efficient way to network and centralize the management of kiosk systems, which are often deployed far from their businesses base of operations,” says Jeff Goldstein, SeePoint’s Vice-President of Sales.
Goldstein goes on to explain that the new service saves considerable time and money for their clients, maximizing their return on investment. “The Remote Management Service completely takes the pressure off of the client who does not have the time or manpower to check on and update all of their systems, and it gives them instant analysis of kiosk user statistics, page views, survey results, and point of sale transactions.”
RMS is designed as a full-service kiosk control tool and is chock full of innovative offerings to its end-users, allowing their clients the valuable piece of mind in knowing on a minute-by-minute basis that their systems are operational. The new Kiosk Server manages all aspects of kiosk deployment, allowing for easy configuration and monitoring of any system on the network. To avoid any critical downtime, the service provides a redundant connection to the internet, virus and spam monitoring operations, and backup power if needed.
To monitor the health of the system, SeePoint offers Heartbeat Monitoring, which continuously logs over 30 different performance parameters, monitors the status of peripheral devices such as card readers, scanners, and even the paper supplies of onboard printers. Using the remotely accessed information, SeePoint support is ready and able to troubleshoot any problem that may arise, and if necessary, to dispatch a repair technician immediately.
About SeePoint
SeePoint Technology is a leading provider of interactive, self- service kiosk systems that are ideal for entertainment, marketing and survey applications as well as retail services, ticketing systems, public information terminals and healthcare applications.
All of SeePoint’s kiosks unite design, durability, reliability, flexibility, customizability and modularity to bring Internet based commerce and communication to the public.
SeePoint has provided interactive kiosk solutions to Banner Healthcare, Billabong, Champ Car, Fuji, the J. Paul Getty Museum, JPL, Neutrogena, Pfizer, Polaris ATV, the San Francisco International Airport, the States of New Mexico and Wisconsin and the United States Air Force.
SeePoint is a trademark of SeePoint LLC.
For more information contact:
Jeff Goldstein
888-587-1777 x106
jeff@seepoint.com
