SeePoint provides service programs that combine warranty, on-site support
and remote management for a true end to end solution. Choose from the
following options (network connectivity required):
Tier 1
Add heartbeat monitoring to your standard or upgraded warranty to facilitate a rapid response to trouble. This service includes transmission of usage logs 1 time per month and complete TSS support.
Tier 2
Includes heartbeat monitoring, usage log reporting, and 4 hours of content management services per month.
Tier 3
Includes heartbeat, usage logs and content management from tier 2 plus adds a bumper to bumper warranty plus on-site (or hot swap) program for the life of the contract. Our expertly trained personnel can diagnose and repair almost any difficulty within minutes. Because SeePoint’s service staff is strategically located across the country, SeePoint can rapidly respond to onsite support requests according to your needs.
SeePoint prides itself on superior customer support. Every SeePoint system automatically includes a one-year return to depot, limited warranty. Please refer to our Limited Warranty statement and Customer Service Policy for more details.
